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FREQUENTLY ASKED QUESTIONS

WHAT IS THE DELIVERY POLICY?

We offer free same-day delivery across Dubai.

If you place your order after 4 PM, you will receive it in the morning hours of the next day.

WHICH EMIRATES DO YOU DELIVER TO?

We only deliver in Dubai. If you would like to make special arrangements for, click and collect, kindly get in contact with us.

WHEN WILL I RECEIVE MY ORDER?

You will receive your order the same day. However, order after 4 PM, and you will receive it in the morning hours of the next day.

WHAT IS THE RETURNS POLICY?

All returns are subject to the following conditions:

  • Item(s) must be unused.
  • Item(s) must be in their original undamaged packaging.
  • Item(s) must be in a resalable condition.
  • You should be able to provide your order confirmation or digital invoice.
  • Once the item has been received back at our office and it is verified that all these conditions are met and that the product was damaged prior to the handover to you, you will receive a full refund.

We invite you to read our Returns & Refunds Policy, by clicking here.

HOW DO I RETURN AN ITEM?

If you would like to return an item, kindly contact us at info@pureeesenceluxe.com or +971 55 568 4096, or +971 45663087.

CAN I EXCHANGE MY ITEMS?

Yes, we offer exchanges. Kindly note that all exchanges are subject to availability.

WHAT IS THE REFUND POLICY?

We do offer full refunds via the original payment method.

Kindly note that refunds are not available on e-gift cards.

I NEED HELP WITH MY ORDER?

Kindly contact us using either info@pureessenceluxe.com and we will get back to you within 24 hours. Otherwise, call us at +971 55 568 4096 / +971 45663087 for immediate assistance.

WHAT DO I DO IF I RECEIVED A DAMAGED PRODUCT/INCORRECT QUANTITY?

    If you receive your goods faulty on the day of the delivery, do not sign for them. According to our policy, you have the right to reject such products. We will either offer a full refund or replacement, subject to availability.

HOW DO I REQUEST FOR FREE GIFT WRAPPING?

Pure Essence Luxe offers gift wrapping. If you would your order to be gift wrapped, kindly mention this in the notes during your checkout. Otherwise, kindly contact us.

HOW DO I REQUEST FOR CUSTOMIZED MESSAGES

If you would like us to add a customized message to your order, kindly mention the entire message in the notes during checkout. If you would also like to add an e-gift card to your gift, click here.

CAN I CANCEL MY ORDER?

Yes, you are free to cancel your order at any time. Kindly contact us to request a cancellation.

M – +971 555 684 092 | E – info@pureessenceluxe.com
www.pureessenceluxe.com
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