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Delivery & Cancellation Policy

United Arab Emirates Delivery

Pure Essence Luxe currently offering free standard delivery across Dubai. We currently do not deliver to other emirates. If you would like to make a special arrangement for a click and collect from our Dubai branch, kindly contact us.

Location Shipping Service Charges
Dubai Standard (same-day delivery) 0 DHS (no charges)
Other Emirates Unavailable Unavailable

Free Same Day Delivery

  • We try to ensure that all orders are delivered as fast as possible; we guarantee same-day delivery with a cut-off time of 16:00. If you place your order after 4:00 PM, you will receive your order in the morning hours of the following day.
  • All deliveries are subject to stock availabilities and security checks.
  • Kindly refer to our terms and conditions, clause 6.3 for a more detailed explanation of further details in regard to our free same-day delivery policy. This includes information regarding unlikely delivery delays, the excruciating circumstances in which such a scenario may occur, and the options available to you in that instance.

Issues During Delivery

  • In the unlikely event that the product(s) delivered to you are either damaged or we have sent you the incorrect goods or quantity, kindly contact us within three (3) days of delivery. We implore you to not sign for any open or damaged packages. All original packaging should be kept undamaged.
  • In the unlikely event that you do not receive your goods at a reasonable time, kindly contact us.

Change of Delivery Address

  • All items will be delivered to a specified delivery address as entered by you during the checkout; this address will be listed on your confirmation email.
  • If you would like to change your delivery address, kindly get in contact with our Customer Care Specialists at the earliest.

Cancellation

  • If you change your mind after placing an order before we have sent you an email confirming dispatch, please contact us. We will require your name, address, and order number to process the cancellation.
  • If you would like to cancel your order during the delivery, kindly inform our delivery driver. We will contact you immediately to verify the cancellation.
  • If you would like to return the goods after they have been delivered to you, we ask that you kindly reach our returns & cancellation policy to review the conditions and protocols to follow.

Gift Wrapping & Customized Messages

  • Pure Essence Luxe offers gift wrapping.
  • If you would your order to be gift wrapped, kindly mention this in the notes during your checkout. Otherwise, kindly contact us using +971 55 568 4096 or +971 45663087
  • If you would like us to add a customized message to your order, kindly mention the entire in the notes during check out.
  • If you would like to add an e-gift card to your gift, click here.
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